Refunds, cancellations, and rescheduling

This policy applies to tuition fees for Networked Automation programmes: the Momentum Confirmation Intensive, Confirmation Techniques Workshop, one-to-one coaching, and chart review clinics.

Eligibility and timeframe

If you cancel an Intensive or Workshop place in writing more than fourteen days before the first session, we refund fees paid minus a £40 administration charge. Cancellations between fourteen and seven days before the first session receive a fifty percent refund of fees paid. Within seven days of the first session, fees are non-refundable except where we cancel the cohort.

Deposits

The £100 seat deposit for the Intensive or Workshop is refundable under the same timetable as above, subject to the administration charge when a full refund would otherwise apply. Deposits become non-refundable inside seven days of the first session.

Coaching and clinics

One-to-one coaching and chart clinics may be rescheduled once without charge if you give at least forty-eight hours’ notice. Cancellations inside forty-eight hours, or no-shows, are charged in full. Prepaid three-session coaching blocks may transfer unused sessions to a new date within three months; unused sessions after three months are non-refundable.

Work already started

Once an Intensive cohort has held its first live session, remaining fees are non-refundable. If you miss individual sessions, we may share recordings or notes at our discretion but do not refund pro-rata attendance.

When we cancel

If we cancel a programme date, you may transfer to the next available cohort or receive a full refund of fees paid for that programme, including the deposit.

Materials

Digital workbooks and checklists issued after payment remain yours to keep for personal study. We do not refund for change of mind after materials have been issued following the first session.

Refund process and method

Email hello@networked-automation.digital with your name, programme, and booking reference. Approved refunds are returned to the original payment method within fourteen working days.

Exceptions

Statutory rights under UK consumer law remain unaffected. If illness or other serious circumstances prevent attendance, contact us; we may offer a goodwill transfer even where a cash refund is not due.